Frequently Asked Questions

HOW DOES IT WORK?

  • To utilize this service, call 877-725-4666 (PAL4MOM) on non-holiday weekdays 9 AM-5 PM and complete a 3-minute intake with our navigator.

  • You will be connected with a UW perinatal psychiatrist for your consultation.

    • Usually you will be transferred immediately; if not, you will receive a call back within 1 business day.

  • After your telephone consultation, you will receive written recommendations and resources within 1 business day!

WHAT DO WE PROVIDE?

We provide free consultation on diagnosis and medication and non-medication treatments for mental health and co-occurring substance use issues in patients who are pregnant, postpartum, planning pregnancy, experiencing infertility, or affected by pregnancy loss. We provide referrals to virtual perinatal psychiatry assessment, mental healthcare providers, and community resources. We also provide guidance on implementing regular mental health screening at your practice or hospital.

WHO PROVIDES THE CONSULTATION?

One of our team of psychiatrists will consult with you. Our psychiatrists are all UW faculty with expertise in perinatal psychiatry.  

WHAT SHOULD I EXPECT WHEN I CALL?

A navigator will ask you some basic questions about yourself and your patient before connecting you with a psychiatrist or scheduling your consultation. You will be asked for your patient’s name, date of birth, city of residence, insurance, race, ethnicity, and barriers to mental health care. This information is collected at the request of our funder, the Washington State Health Care Authority. You may decline to share your patient’s information if you prefer. 

WHAT ABOUT HIPPA? DO I NEED AN ROI BEFORE CONSULTING?

Provider-to-provider consultations are covered under HIPAA, section 45 CFR 164.506; no additional release of patient information is required to consult by phone. If you do not feel comfortable sharing your patient’s PHI, you may decline to do so. 

WHAT PATIENTS SHOULD I CALL ABOUT?

Any patient in Washington experiencing a mental health or co-occurring substance use issue who is pregnant, postpartum, planning pregnancy, experiencing infertility, or affected by pregnancy loss. 

WHO IS ELIGIBLE TO CALL?

Healthcare providers in Washington state. We receive calls from OB-GYNs, psychiatrists, primary care physicians, ARNPs, midwives, social workers, therapists, and nurses.

DOES IT COST ANYTHING? 

This is a free service which is funded by the Washington State Health Care Authority. There is no cost to you or your patient.

CAN PATIENTS CALL?

The consultation line is for healthcare providers only. If you are a patient looking for support, please call the Perinatal Support of Washington warm line at 1-888-404-7763. 

MORE QUESTIONS?

Please email us at ppcl@uw.edu